Delivery Information

Shipping cost is vary from product to product, so please refer to the product page for the exactly charge of delivery for each item.
Orders are generally dispatched within 1-2 business days after payment is confirmed.
Customers will be able to trace the delivery online during the entire shipment with a unique tracking number. Customers have the full responsibility to provide us with the correct delivery address on checkout page before payment. Any changes of address after checkout will not be considered as valid.
OZANDA is not liable for any delay, losses and/or damage of items due to changes of delivery address after checkout, or mistakes made by customers.
Re-delivery fee will be charged on buyers for item that is undeliverable and/or returned to OZANDA due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm) on week days. Delivery is not available on weekends, public holidays or after business hours.
Customers are welcome to pick up their orders from our warehouse. Pre- appointment required for product collection.